Refund policy

Refund & Return Policy

Thank you for shopping with Peep Hoodies™. We are committed to providing high-quality hoodies and a positive shopping experience. Your satisfaction matters to us, and we aim to make our returns and refunds process as straightforward and transparent as possible.

If you experience any issues with your order, please review our policy below or contact our customer support team at peephoodiess@gmail.com.

1. Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must:

• Be unworn, unused, and in its original condition.
• Have all original tags attached, where applicable.
• Be returned in its original packaging where reasonably possible.
• Be free from stains, odours, damage, alterations, or excessive wear.
• Include any accessories or additional items originally supplied.

Items that do not meet these conditions may be refused or subject to a reduced refund where permitted by applicable law.

Your statutory consumer rights remain unaffected.

2. Non-Returnable Items

Certain products may not qualify for returns, including:

• Personalised or custom-made hoodies produced to individual specifications.
• Gift cards or digital products.
• Items damaged through improper use or customer negligence.
• Products subject to a lawful return exception, as clearly identified at purchase.

Items advertised as discounted or final sale are not automatically excluded from statutory cancellation or consumer rights.

3. Damaged, Defective, or Incorrect Orders

At Peep Hoodies™, we carefully process orders to ensure customers receive the correct products.

If your hoodie arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at peephoodiess@gmail.com.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photographs or videos showing the problem.
• Photographs of the packaging, where relevant.

Our support team will review your request and determine the appropriate resolution.

Depending on the circumstances and applicable consumer protection laws, this may include a replacement, repair, full refund, or another appropriate remedy.

4. Change of Mind

Changed your mind? We understand.

You may request a return within 30 days of receiving your order, provided your hoodie meets our eligibility requirements.

For change-of-mind returns:

• The hoodie should remain unworn and in its original condition.
• Customers are generally responsible for return shipping costs.
• Original delivery charges may be refundable where required by applicable consumer law.

For eligible EU online purchases, statutory cancellation rights may apply independently of our voluntary 30-day returns policy.

5. How to Request a Return

To begin a return, contact our customer support team:

Email: peephoodiess@gmail.com

Please include your order number, the product you wish to return, and your reason for requesting the return.

Our team will review your request and provide return instructions and the appropriate return address.

Please do not send products back without first contacting us for return instructions.

This process does not limit your statutory right to cancel an eligible purchase by providing a clear cancellation notice.

6. Refunds

Once your returned hoodie has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method.

For returns under our voluntary policy, refunds are generally processed within 5–10 business days after approval, although your bank or payment provider may require additional time.

Where statutory cancellation rights apply, refunds will be processed within the legally required timeframe.

Shipping charges are generally non-refundable for voluntary change-of-mind returns unless otherwise required by law.

7. Partial Refunds

In certain circumstances, a partial refund may be considered for products returned with:

• Signs of use beyond what is reasonably necessary to inspect the product.
• Minor cosmetic damage.
• Missing accessories or components.
• Alterations or damage caused after delivery.

Any proposed partial refund will be explained before processing and will comply with applicable consumer protection laws.

8. Lost or Stolen Packages

We recommend ensuring that your shipping address is accurate and that your delivery location is secure.

If tracking shows that your package has been delivered but you cannot locate it, please contact peephoodiess@gmail.com.

We will assist with investigating the delivery and, where appropriate, contacting the shipping carrier.

Customers may be asked to provide additional information to support an investigation.

Peep Hoodies™ will respect all applicable consumer rights relating to lost, missing, or undelivered orders. A tracking status alone does not necessarily establish that an order has been legally delivered.

9. Exchanges

We understand that choosing the right hoodie size is important.

Exchanges for different sizes, colours, or product variants may be available depending on stock availability.

To request an exchange, please email peephoodiess@gmail.com with your order number and the size or variant you would prefer.

Exchanges are not guaranteed and remain subject to product availability and applicable return conditions.

This does not affect your statutory rights.

10. Consumer Rights

Nothing in this policy excludes, limits, or overrides your statutory consumer rights.

Depending on your location, you may have additional protections relating to:

• Defective or damaged products.
• Incorrect or misrepresented items.
• Goods that do not match their description.
• Online purchase cancellation rights.
• Orders that are not properly delivered.

For eligible purchases by consumers in Ireland and the European Union, a statutory 14-day cancellation period generally applies to online purchases, subject to applicable exceptions. Consumers generally have a further 14 days to return goods after notifying the retailer of cancellation.

Any applicable mandatory consumer rights take precedence over conflicting provisions of this policy.

11. Policy Updates

Peep Hoodies™ reserves the right to update or modify this Refund & Return Policy when necessary.

Any changes will be published on this page with an updated effective date.

The policy applicable to your purchase and your statutory rights will continue to be respected.

12. Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact our customer support team.

Peep Hoodies™

Customer Support: peephoodiess@gmail.com

We aim to respond to customer enquiries as quickly as reasonably possible and resolve issues fairly and professionally.

Thank you for choosing Peep Hoodies™.